Richmond Hill - (905) 884-7550
Newmarket - (905) 898-4848
Yorkville - (647) 348-1313
Stoney Creek - (905) 549-4746
Hamilton Mountain - (905) 383-4746
Cobourg - (905) 372-6616
Oshawa Centre - (905) 725-9441
Cedarbrae - (416) 431-4222
Danforth - (416) 463-1153
Alliston - (705) 434-3010
Bowmanville - (905) 623-2283

COVID FAQ’s

How long will your office be closed?

So far, we have not been given the go ahead to start seeing regular patients in the office. Based on the constantly changing government recommendations, we will open as soon as it is safe to do so. Safety for our patients and staff is our top priority. Rest assured that your appointment will be rescheduled as soon as we know when we’re allowed back.

I have an appointment scheduled, how do I know if it’s still in the books or been cancelled?

All appointments prior to May 11 have been cancelled and will be rescheduled in the future. It is not necessary to contact us to check the status of your next appointment, we promise to be in touch.

I have braces, how should I proceed with my treatment?

The good news about orthodontics is that your treatment is progressing even if we are not seeing you. The wires have enough pressure to move teeth for many months. If you have elastics, continue to wear them as indicated unless we have contacted you to give you alternate instructions. If you run out, don’t worry about it. We’ll catch you up when we’re back. Please remember to avoid any hard or sticky foods that may cause breakages and to keep your teeth clean during this time.

What do I do if I have a broken bracket or poky wire?

Thankfully there are easy solutions to these problems. Please check out our videos https://www.davisortho.ca/what-to-expect-with-your-new-braces-and-how-to-take-proper-care-of-them/ to help guide you to getting more comfortable. If you are not able to resolve the issue or have any questions, please call or email us.

What constitutes a dental emergency?

Thankfully, most orthodontic treatment is elective and there are few actual emergencies. Our dental licensing body has defined an emergency as anything that includes oral-facial trauma, significant infection, prolonged bleeding, or pain that cannot be managed by over-the-counter medications. If you are experiencing any of these emergencies, please call or email us immediately.

What do I do if I run out of elastics or wax?

Please call us at the office or email us and we will assist you.

I have Invisalign, how should I proceed with my treatment?

If you are in Invisalign, continue to progress through your aligners, wearing elastics where requested. If you are on your last aligner, after one week of full time wear, continue to wear them 12 hours a day until we are able to see you in the clinic.

Should I keep turning my child’s expander?

Please only complete the number of turns that were requested then STOP. We will be in touch with you with further instructions.

What should I do if I am scheduled or wanting to start treatment soon?

Throughout our COVID-19 closure, we have remained connected with our patients. We are excited to be offering virtual consultations. This will help get you the information you need to know about starting treatment. If you already had an appointment booked, we will be in contact with you to schedule your virtual consultation. If you did not have an appointment booked but would like to do so please contact Dr. Davis at kevin@davisortho.ca and he can set up a virtual consultation with you!

What should I do if I have a follow up appointment to check up on my child’s growth and development?

Great news! We will be calling you in the near future to schedule a virtual appointment to monitor your child’s dental development. If you prefer to be seen in person, we will reschedule you at a later date.

What should I do if I have a lost or broken my retainer?

As you probably remember when you were in braces, teeth move relatively slowly. Even without a retainer for several weeks, most people’s teeth don’t move or they move minimally. We will make you a new retainer or help resolve any minor issues upon our return.

How about other emergencies?

For more detailed instructions, click on the YELLOW PUBLIC HEALTH ALERT button on the lower left corner of our Home webpage.

How do I reach you?

If you need anything at all, please reach out to us by phone or by email. Our team will be available by phone (answering voicemail) and will be checking emails throughout the day during the week. We are also updating information on our social media sites.